Woo Casino Privacy Policy

Opening an account and playing for real money means handing over personal details, and you deserve to know exactly where they go. Below you will find the information held against your profile, the reasons it is kept, who it can be shared with, and the controls you keep over it. The live policy linked from your account area governs the final terms; this is the plain-English walkthrough.

Information tied to your account

When you register and play, the following is recorded against your profile:

• Your full name, date of birth, email address and phone number.
• Residential address and country of residence.
• Login and device records — sign-in times, IP address, browser and the device used for a session.
• The payment route attached to deposits and withdrawals.
• Gameplay and transaction history, including pokie spins, bets, bonus activity and cashier movements.

Accurate details keep verification, the cashier and support running without snags. Out-of-date contact information is the single most common reason a withdrawal stalls, so update it from the account area whenever something changes.

Verification documents

Before a first cashout, and sometimes during routine checks, you are asked to complete Know Your Customer (KYC) verification. Three things are confirmed through it: that you are over 18, that you are who you claim to be, and that the payment method belongs to you.

These files are used to clear your withdrawal eligibility and to meet anti-fraud obligations. Upload them only through the secure verification screen in your account — never by reply to an unsolicited message.

Payments and service providers

Running a cashier and a 2,000-plus pokie library means a handful of trusted partners touch limited slices of your data. Payment processors handle the funds moving in and out across PayID, cards, e-wallets, bank transfer and crypto. Game studios receive the technical data needed to load and run a title. Fraud-prevention and identity services help confirm documents and flag suspicious activity. Each partner receives only what its job requires, and none of them are handed your data to sell on.

Cookies and analytics

Cookies and similar markers do a few practical jobs in the background:

• Keep you signed in and hold your session together as you move around the lobby.
• Remember settings such as language and display preferences.
• Feed anonymised analytics that show which pages and pokies get used, so the experience can be tuned.
• Support fraud checks that protect your balance.

Most browsers let you review, limit or clear cookies from their settings. Worth knowing: blocking every cookie can break sign-in and stop parts of the casino loading, so a full block is rarely the outcome you want.

How long data is kept, and how it is guarded

Records are retained for as long as your account is active and for the period afterwards that financial and regulatory rules require — closing an account does not erase everything overnight. Data sits behind encryption in transit, access controls that limit who inside the operation can see it, and monitoring built to catch unusual activity early. No system is flawless, which is why a strong, unique password and care with your login details remain your part of the bargain.

Your choices and privacy requests

You hold real control over the data on file. From the account area or by contacting support you can:

• Review and correct the personal details held against your profile.
• Adjust marketing preferences — switch promotional emails and offers on or off at will, separate from essential account messages.
• Ask what information is stored and, where the rules allow, request its deletion.

Send privacy requests from the email address registered to your account, so identity can be confirmed before anything is actioned. Support will never ask you to email a password or a full card number, and you must never send either — genuine staff have no need for them.

Responsible-play data

If you set deposit limits, take a break or use a self-exclusion tool, that activity is logged and applied to keep those settings in force. Gameplay patterns may also be reviewed to support safer play. Anyone who needs free, confidential help in Australia can reach Gambling Help Online on 1800 858 858, available 24/7. Play is strictly for those aged 18 and over.