Contact and Support
Stuck on a login, waiting on a withdrawal, or wondering why a bonus code did not stick? The support team handles all of it, and there are two ways in: round-the-clock live chat and the secure message form inside the account area. Pick the one that suits the question, send the right detail with it, and the reply lands faster.
Live chat is the quickest route
Live chat runs 24 hours a day, seven days a week, and it is the fastest channel for anything time-sensitive. Open it once you are signed in and an agent can pull up your account on the spot. It is the right pick for login trouble, a bonus that did not credit, document-status checks during verification, and cashier questions on a deposit or withdrawal.
Email and secure messaging
For requests that need an attachment or a written record, use the secure message form in the account area. Anything sent through it is tied to your verified account, so the team can act without extra back-and-forth. Email replies usually arrive within about 24 to 48 hours, while chat is closer to immediate, so match the channel to how urgently you need an answer.
What to include in your message
A few details up front cut the resolution time sharply. Send these with your first message:
- The email address or username on your registered account.
- Your device and browser, plus whether you are on mobile or desktop.
- The promotion name and code if the question is about a bonus or free spins.
- The payment method and the date of the transaction for any cashier query.
- A screenshot of what you are seeing, with card numbers, balances and other private data blocked out.
Channels at a glance
| Channel | Best for | Reply window |
|---|---|---|
| Live chat | Login, bonus credit, document status, urgent cashier checks | Minutes, 24/7 |
| Secure message form | Attachments, written records, detailed account queries | About 24 to 48 hours |
Keep your details safe
The team will never ask for your full password or a complete card number, so never type either into a chat or message. A masked screenshot and the basics from the list above are all that is needed to look into an account. If a message asks for more than that, treat it as a red flag and confirm with chat before you reply.
Limit changes and self-exclusion
Requests to set a deposit limit, take a cooling-off break, or arrange self-exclusion go to this same support team through either channel. Send the request and an agent will action it for your account. For free, confidential help outside the casino, Gambling Help Online is available across Australia on 1800 858 858, 24/7. Play is strictly for those 18 and over. See the responsible gambling page for the full set of tools.